Refund Policies
Returns & Exchanges Policy
- Store Credit Only: All returns are processed as store credit. We do not issue refunds.
- Return Window: Returns or exchanges must be requested within 07 days from the delivery date.
- Return Shipping Cost: Customers are responsible for the return shipping cost as per the weight and the distance applicable by the shipping partner, which will be deducted from the , store credit provided upon approval.
- Store Credit Validity: Store credits are valid for 6 months from the date of issue and cannot be extended.
Return Conditions
- Condition of Items: All items must be in their original condition—unworn, unused, and unwashed—with the original return tags attached.
- Non-Returnable Items: Certain items are not eligible for return, including:
- Items with makeup stains or any scent (perfume, etc.)
- Customized orders
- Sale items, including final sale, archive sale, end-of-season sale, or any other markdown items
- Gift cards, store credits, and accessories
- Final Sale Items: Orders placed during sales are final. Items purchased during final sales, archive sales, or end-of-season sales are not eligible for return or exchange.
Additional Notes
- Store Credit Orders: Orders placed using store credits cannot be returned or exchanged.
International Returns & Exchanges
We do not accept returns or exchanges on international orders.
Processing Timeframes
For details on processing times, please refer to our Shipping & Delivery policy.
Thank you for your understanding and cooperation. If you have any questions or need further assistance, please feel free to reach out to our customer service team at knotgray.nz@gmail.com.
